1. The 7-Day Guarantee
If you purchase a subscription and our technical support team cannot resolve technical setup failures or persistent server instability within your first 7 days, you are eligible for a complete prompt refund.
📄 Official Policy Document
Refund Policy & 7-Day Money-Back Guarantee
We want every customer to order with confidence. Learn how our 7-day money-back guarantee operates, how to request assistance, and statutory consumer rights under the UK Consumer Contracts Regulations 2013.
2. How to Request a Refund
Contact our support desk at support@uk-stream.shop stating your order reference number and the specific technical issue encountered. Our engineers will review your request within 24 hours.
3. Digital Service Consumer Rights
Under the Consumer Contracts Regulations 2013, supply of immediate digital content typically waives the statutory cooling-off period upon commencement. However, UK-STREAM maintains an explicit 7-day technical guarantee to ensure fairness.